工作職責(zé):
Key objectives
l
l Intraday Outbound Contact Management system conducting
l Manage Real time monitoring processes to ensure call list consume and call center staffing efficiency
l Intraday dialer and system status monitoring
l System issue troubleshooting and follow up
l System function optimization

Duties and responsibilities
· Maintenance of call center system settings to assure call center working efficiency, included but not limited to: GA/OCM and CCP
· Outbound dialer monitoring and intraday dialer setting adjustment based on expert judgment and efficiency analysis
· Effectively communicate with call center management level to enhance the efficiency of call list dialing and decrease man hour loss according to capacity and system status.
· Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work requests, and decrease the loss taken by system issue.
· Troubleshooting and follow up emergency system issue
· Continually optimize system functions and process ,
· To participate in system testing and user permission admin .
· Shifting – need to cover 7 days in a week + the whole telesales OB working hours(7:00-23:00)
任職資格:
Requirements
Education/Experience:

l College degree or above
l Familiar with the application of call center systems and technologies
l 3+ years total work experience, with call center experience is preferred.
l 1+ year experience of dispatcher, or proficient with Resource management is preferred
l Knowledge of call center operability and duties
l Knowledge of work force management area is preferred
Required skills/knowledge:

l English Communication (be able to do basic work related communication with foreigner colleagues)
l Ability to plan, prioritize, dispatcher and organize effectively / detail-oriented.
l MS Excel – enhanced user
l Self-motivated, open, careful, honest and dedicate to work
l Capable of self-learning
l Experience in software testing, supporting or designing
l Certified ITIL, Prince 2 is preferred
l Understanding of telesales business and process
l Structured thinking and ability to decompose complex situation and issues
l Good Communication skill via phone/mail

捷信集團(tuán)(Home Credit B.V.)是國(guó)際領(lǐng)先的消費(fèi)金融服務(wù)提供商（簡(jiǎn)稱(chēng)：捷信），業(yè)務(wù)遍及全球11個(gè)極具增長(zhǎng)潛力的市場(chǎng)。成立于1997年，捷信主要向信用記錄缺失或很少的人群提供負(fù)責(zé)任的貸款，以及簡(jiǎn)單、方便和快捷的消費(fèi)金融服務(wù)。在每個(gè)運(yùn)營(yíng)的國(guó)家，捷信都致力成為當(dāng)?shù)厥袌?chǎng)的領(lǐng)先者。憑借豐富的跨國(guó)運(yùn)營(yíng)經(jīng)驗(yàn)和專(zhuān)業(yè)知識(shí)，捷信得以持續(xù)領(lǐng)先眾多的同行企業(yè)。通過(guò)提供安全和優(yōu)質(zhì)的貸款體驗(yàn)，捷信積極地推動(dòng)并擴(kuò)展普惠金融覆蓋傳統(tǒng)銀行服務(wù)覆蓋不到的人群——我們的很多客戶(hù)都是首次借款人。捷信積極推動(dòng)生活水平的提升，同時(shí)滿(mǎn)足借款人的金融需求。截至2016年6月，捷信擁有超過(guò)8.6萬(wàn)名員工，累計(jì)服務(wù)超過(guò)5,990萬(wàn)客戶(hù)。捷信擁有強(qiáng)大的業(yè)務(wù)網(wǎng)絡(luò)，包括超過(guò)21.5萬(wàn)個(gè)貸款服務(wù)網(wǎng)絡(luò)點(diǎn)。

截至2016年12月，捷信在中國(guó)的業(yè)務(wù)已覆蓋29個(gè)省份和直轄市，312個(gè)城市，擁有63,000多名員工。捷信與迪信通、蘇寧等全國(guó)知名的零售商有非常好的合作關(guān)系，通過(guò)超過(guò)14萬(wàn)個(gè)貸款服務(wù)網(wǎng)點(diǎn)，累計(jì)服務(wù)客戶(hù)超過(guò)2,500萬(wàn)人次。

繼武漢和長(zhǎng)沙客戶(hù)服務(wù)中心投入運(yùn)營(yíng)后，2016年9月，捷信正式啟用其在華投資的全新客戶(hù)服務(wù)中心 – 天津客戶(hù)服務(wù)中心。此前，捷信在華共設(shè)有武漢和長(zhǎng)沙兩大客戶(hù)服務(wù)中心，共可容納8000名專(zhuān)業(yè)客服人員，日均服務(wù)量可達(dá)750,000次。隨著天津客戶(hù)服務(wù)中心全面投入運(yùn)行，將有近15,000名客服人員為客戶(hù)提供7天無(wú)休的專(zhuān)業(yè)服務(wù)，服務(wù)能力和水平都將得到顯著提升。

作為銀監(jiān)會(huì)批準(zhǔn)設(shè)立的首批四家試點(diǎn)消費(fèi)金融公司中唯一的外資公司，捷信消費(fèi)金融有限公司, 其股東為國(guó)際領(lǐng)先的消費(fèi)金融服務(wù)提供商捷信集團(tuán)，于2010年底正式在中國(guó)開(kāi)業(yè)，為中國(guó)的客戶(hù)提供消費(fèi)金融服務(wù)。消費(fèi)是促進(jìn)中國(guó)經(jīng)濟(jì)結(jié)構(gòu)轉(zhuǎn)型的重要推動(dòng)力。捷信消費(fèi)金融有限公司積極響應(yīng)國(guó)家擴(kuò)大內(nèi)需、大力發(fā)展消費(fèi)金融的要求，通過(guò)為客戶(hù)提供安全、負(fù)責(zé)任的消費(fèi)金融服務(wù)，持繼為中國(guó)的經(jīng)濟(jì)發(fā)展和人民生活水平的提高做出貢獻(xiàn)。

捷信消費(fèi)金融有限公司致力于成為負(fù)責(zé)任的消費(fèi)金融服務(wù)提供商。通過(guò)金融知識(shí)講座、動(dòng)漫和在線(xiàn)互動(dòng)等多種形式，宣傳普及金融知識(shí)，培養(yǎng)并提高消費(fèi)者對(duì)社會(huì)信用和負(fù)責(zé)任借貸的意識(shí)。本著對(duì)客戶(hù)負(fù)責(zé)的精神，捷信消費(fèi)金融有限公司創(chuàng)新性地推出了貸款15天猶豫期的制度，為客戶(hù)提供安全和優(yōu)質(zhì)的貸款體驗(yàn)。